At VORNIC, we take immense pride in the craftsmanship and quality of our custom car stickers, premium commercial prints, and bespoke merchandise. Because our products are highly personalized and manufactured to your exact specifications, our return and refund policies differ from standard mass-produced retail goods.
Please review our terms carefully before finalizing your order.
We will gladly arrange for a complimentary reprint or replacement only. No cash refund will be offered, if there is a verified manufacturing error on our part.
For standard non‑customized goods:
Pursuant to EU consumer law, you have a 14‑calendar‑day cooling‑off period starting from the date of delivery. Returns are accepted only for unused, brand‑new items in original condition. Return shipping costs are the responsibility of the customer. Refunds will be processed within 10 business days after receiving and inspecting the returned goods.
For custom‑made personalized goods:
Custom‑made items are exempt from the EU 14‑day cooling‑off right. Returns for change‑of‑mind are not accepted. Only manufacturing defects will qualify for complimentary reprint or replacement; no cash refund is offered for custom‑order products.
1. Custom & Made-to-Order Goods Policy
In strict compliance with international consumer protection laws and standard trade practices for personalized manufacturing:
- All sales of custom-designed vehicle decals, customized corporate marketing materials, and tailored apparel are final.
- Once your custom order has entered the printing or manufacturing phase, it cannot be canceled, refunded, or modified.
- These products are exempt from standard 14-day cooling-off or “change of mind” return regulations, as they cannot be restocked or resold.
2. Issues Covered Under Warranty (Defects & Errors)
We are fully committed to customer satisfaction. We will gladly arrange for a complimentary reprint or replacement only. No cash refund will be offered, if there is a verified manufacturing error on our part.
- Structural Defects: The product arrives torn, damaged during transit prior to opening, or exhibits clear material failure.
- Gross Sorting Errors: We accidentally shipped the wrong size, wrong item, or a completely incorrect design file that does not match the approved proof you uploaded.
To report a defect, you must contact us at shopvornic@gmail.com within 7 calendar days of delivery, providing clear photographic or video evidence of the issue along with your order number.
3. Issues Not Covered (Exclusions)
VORNIC cannot be held responsible, and will not issue refunds or reprints, for issues resulting from customer-end errors, including but not limited to:
- Low-Resolution Files: Pixellation or blurriness caused by uploading low-quality artwork, screenshots, or low-DPI graphics.
- Typos & Design Errors: Spelling mistakes, grammatical errors, or placement inaccuracies present in the customer’s original uploaded files.
- Improper Installation: Bubbling, tearing, peeling, or vehicle paint damage caused by improper application, lack of surface cleaning, or incorrect removal of our car decals.
- Standard Printing Variances: Minor variations in color shades (RGB screen profiles vs. CMYK/solvent ink printing) or minor cutting variances within 1–2 mm.Monitor brightness settings may also cause visual color difference
- Note: Calendar days include weekends; business days exclude weekends and public holidays.
4. Contact Our Support Team
Email: shopvornic@gmail.com Global Logistics & Operations: Our logistics network utilizes centralized fulfillment hubs to ensure efficient, secure international delivery.