At VORNIC, available at shopvornic.com, safeguarding the privacy of our visitors and customers is one of our top priorities. This Privacy Policy outlines the types of data we collect, how we process it, and how we protect your personal information in strict compliance with the General Data Protection Regulation (GDPR).
1. Information We Collect
To fulfill your custom orders and provide seamless service, we collect the following information:
- Account & Order Data: Name, shipping address, billing address, email address, and phone number when you place an order.
- Customization Assets: Image files, graphics, logos, and specific text design blueprints uploaded by you for custom car stickers, commercial printing, or personalized gear.
- Technical Logs: IP addresses, browser type, device information, and browsing behavior via essential cookies to optimize site performance.
2. How We Use Your Information
We process your personal data under strict legal grounds for the following operational purposes:
- Order Fulfillment: To manufacture, print, and securely ship your custom car stickers, corporate marketing materials, and automotive accessories to your destination.
- Customer Support: To communicate regarding order updates, design proofs, and tracking information.
- Payment Security: To process secure transactions through authorized payment gateways (e.g., PayPal, Stripe) and detect fraudulent activities.
3. Custom Product Cancellations & No-Return Policy
- As all our products are custom-made to your specific requirements, we operate under the following policy:
- No Cancellation Post-Production: Once your order enters the production and printing phase, it cannot be canceled, altered, or refunded, as the materials are already processed.
- Final Sale on Custom Goods: Due to the personalized nature of our custom-printed products, all custom items are non-returnable.
- Exemptions: Returns or replacements are only accepted in cases of a structural manufacturing defect or gross printing error on our part. Please notify us within 14 calendar days of delivery with photographic evidence if you believe your order is defective.
4. Your GDPR Rights
If you are a resident of the European Economic Area (EEA), you possess the following comprehensive data protection rights:
- The right to access, update, or delete the personal information we hold on you.
- The right to rectification if that information is inaccurate or incomplete.
- The right to object to or restrict our processing of your personal data.
- The right to data portability and to withdraw consent at any time.
5. Contact Us
If you have any questions about our privacy practices, data handling, or wish to exercise your data rights, please contact our privacy compliance team directly:
- Email: shopvornic@gmail.com
- Global Logistics & Operations: Centralized Distribution Hub (Supported via trusted international logistics partners).